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I need advice on a dental bill dispute.

 
I need advice on a dental bill dispute.
Added: August 19, 2008 - 9:44 AM
By: Patient Email Withheld, Encinitas, CA
Need Dentist / Specialist: No  
Provide Cost Estimate: No  
X-rays Available: No  
Case Summary
Root Canal
Teeth: 3 
Case Description
I had a root canal performed by a local dentist. When he put the temporary crown on (which he never told me was only temporary) he tested the height with the paper and decided it was good. I told him I felt it was too high, as I've had that happen before and it caused me a great deal of pain. He told me it would feel differently later and sent me out the door.

That night I was in agony and had to cancel work. The next day I went to another dentist who was closer and more readily available than the original guy. He told me the root canal was overfilled and it wasn't a good job. He suggested I not pay for it. I got the rest of the work performed by him.

I've written two letters explaining my situation and dissatisfaction to the original dentist. He's had his secretary respond and tell me they did their best and I should pay. I am mostly upset because he didn't listen to me and didn't finish the job properly.

I don't want to be unreasonable, but I feel that I need to be an advocate for myself here. I suggested I'd take it up with the Peer Review Committee, but the secretary told me he's not a member of the ADA so that wouldn't do anything and that they were going to have to send my bill to collections.

I'm looking for an unbiased opinion of what I should do. I love the new dentist, and I trust him, but I want to get another opinion here.

Thank you so much!




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Reply: I need advice on a dental bill dispute.
added: August 22, 2008 - 7:29 AM

Hi there.

It sounds like you''''ve had a tough time, sorry to hear that. In my opinion, I think you should have given your dentist an opportunity to help you. Instead, you decided to schedule an appointment with another dentist and even approved further treatment on the same tooth. All without consulting your original dentist, or at least communicating with him. Unfortunately, I think it''''s only fair you pay your dentist for his services. It''''s questionable whether you needed to have the root canal retreated or not. As a patient, you have the right to request your dental records and get a second opinion. I''''m sorry it''''s probably not what you want to hear. Either way, I hope you are no longer in pain.

   

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